Target Hours

Target Hours is the number of hours that a manger sets for how many hours you would prefer to have this employee work in a week.

The default setting for every new employee is 20 target hours.

Target hours works together with the employee's availability to configure that employee's recommendation level within the Smart Scheduling tool for each shift. For example:
An employee with 35 target hours will be recommended for a shift more often than an employee with 25 target hours. (provided that shifts are during that employee's availability)
Target hours does NOT cause you to be unable to schedule someone. You can always schedule whomever you want.
Target Hours directly affects the distribution of hours to an employee. Shift Agent will allocate hours to each employee based on the number of Target Hours you assign to them.
As you build the schedule, you will be able to visualize the allocation of hours to each of your employees.

Changing Target Hours:

Go to the Availability Settings Tab on an employee profile. Click on the gear icon in the Target Hours block.
Managers can change the target hours to any number that you want. You will receive a quick confirmation to let you know that the changes are saved.
When you add an employee: You set target hours the first time when you add an employee's availability. If the employee fills out the availability request before a manager does it, their initial "Desired Hours" number will populate the target hours area, and you will need to adjust target hours per your requirements.
You can also change target hours directly in the Smart Scheduling window for any particular employee. Click on the word "Target" in the Employee Card.

Target hours vs. Employee Desired Hours:

Target hours is a manager-set number that affects the scheduling. Employee Desired Hours is a request from the employee, and it can help managers to see if their may be a discrepancy between what the employee is hoping for, and what you are planning to do. Employee Desired Hours do NOT affect the scheduling. They are just a reference point for you.

During initial setup, if the employee fills out the availability request before a manager does it, their initial "Desired Hours" number will populate the target hours area, and you will need to adjust target hours per your requirements.