Target Hours

Target Hours is the number of hours that a manger sets for how many hours you would prefer to have this employee work in a week.  

The default setting for every new employee is 20 target hours.

  • Target hours works together with the employee's availability to configure that employee's recommendation level within the Smart Scheduling tool for each shift. For example:
  • An employee with 35 target hours will be recommended for a shift more often than an employee with 25 target hours. (provided that shifts are during that employee's availability)
  • Target hours does NOT cause you to be unable to schedule someone.  You can always schedule whomever you want.
  • Target Hours directly affects the distribution of hours to an employee.  Shift Agent will allocate hours to each employee based on the number of Target Hours you assign to them.
  • As you build the schedule, you will be able to visualize the allocation of hours to each of your employees.

Changing Target Hours:

  • Go to the Availability Settings Tab on an employee profile. Click on the gear icon in the Target Hours block.
  • Managers can change the target hours to any number that you want. You will receive a quick confirmation to let you know that the changes are saved.
  • When you add an employee:  You set target hours the first time when you add an employee's availability.  If the employee fills out the availability request before a manager does it, their initial "Desired Hours" number will populate the target hours area, and you will need to adjust target hours per your requirements.
  • You can also change target hours directly in the Smart Scheduling window for any particular employee. Click on the word "Target" in the Employee Card.
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Target hours vs. Employee Desired Hours:

Target hours is a manager-set number that affects the scheduling.  Employee Desired Hours is a request from the employee, and it can help managers to see if their may be a discrepancy between what the employee is hoping for, and what you are planning to do. Employee Desired Hours do NOT affect the scheduling.  They are just a reference point for you.

During initial setup, if the employee fills out the availability request before a manager does it, their initial "Desired Hours" number will populate the target hours area, and you will need to adjust target hours per your requirements.

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